FESTEL TANKS PVT.LTD A PIONEERING ISO 9001-2015 certified company is the leading manufacturer of specialized FRP products. An approved bulk supplier of FRP Doors & Frames to big Institutions including Indian Navy for several years. And also other big institutions like Hospitals, Villas, Apartments, Hostels, Educational Institutions all over INDIA. We even manufacture Sliding Window with grill or mesh, opening window, Skytuch & a host of other exciting Fiberglass products. We are strongly experienced in FRP products for past 5 decades & we are specialized in moulded products & use the latest mechanised technology combined with sourcing the best high grade raw material places FESTEL as a market leader in INDIA.
Refund & Cancellation policy
Return Policy
We strive to provide you with the best shopping experience. However, if you are not satisfied with your purchase, you may return the product within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused
- It must be in its original condition
- All tags and packaging must be intact
- The item will be subject to inspection upon return
Eligible Reasons for Return
Returns will be accepted under the following conditions:
- Manufacturing defects
- Product damaged during transit
- Incorrect item received (different from what was ordered)
- Size mismatch
Return Process
To initiate a return, please contact us through any of the following methods:
- Phone / WhatsApp: 9495679656 / 9778343447
- Email: festelproducts@gmail.com
Please provide the following details:
- Order ID
- Pickup address
- Mobile number
- Product name
Refunds
- Once we receive the returned item, it will be inspected.
- You will be notified about the status of your refund.
- Refunds are typically processed within 2 business days after we receive the product.
Shipping Charges
- Customers are responsible for the return shipping costs.
- Original shipping cost will be deducted from the cost of item.
Privacy Policy
This privacy policy sets out how Festel Tanks Pvt. Ltd. uses and protects any information that you give Festel Tanks Pvt. Ltd. when you use this website. Festel Tanks Pvt. Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Festel Tanks Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What We Collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
Festel Tanks Pvt. Ltd. Parolickal Jn. Ettumanoor P.O Kottayam, Kerala, India – 686631
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.